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Sunday, 8 April 2012

Continuous Improvement Engineer - Cyberjaya, Malaysia

Job Location : Cyberjaya, Malaysia


The Continuous Improvement Engineer’s role is to provide deep technical support in the Storage operations team via problem management. He/she will also be involved not only in Storage release management activities as well as technical aspects of Storage-based projects, but also has to proactively come up & participate with improvement activities within the scope of global environment.


• Problem Management
  1. Provide technical solution and consultation to the GSO Run & Maintain teams
  2. Working with Vendor and Engineering to provide Root Cause Analysis (RCA) for high-impact incidents or repeating incidents
  3. Perform a Proof of Concept as well as a Pilot Test Implementation on the Solution provided
  4. Ensure that the Solution is created and uploaded in BestGuide
• Change Management
  1. Assess the impact and technical details of Changes made to the Storage systems.
  2. Govern the change process within GSO
• Release Management
  1. Maintain the latest releases/firmware according to the SGA roadmap (via Engineering)
  2. Perform a Proof of Concept and also a Pilot Test Implementation on the new release rollout (this is after the impact assessment from Engineering)
  3. Create a runbook from the pilot test outcome
  4. Coordinate and plan for major rollout of the release/firmware
• Project Management 
  1. Provide technical input and perform technical execution in projects related to GSO operations
  2. Perform pre-requisites prior to an upgrade
  3. Perform healthchecks on the assets. If any break-fix, will engage GSO RNM team for assistance
  4. Gather all details and information to be provided to the Project Manager
  5. Prepare technical runbook, and review the runbook with the PM before CNL is sent out to the customer
  6. Perform healthchecks a day prior to the change implementation date
  7. Notify vendor in advance to be on standby for the confirmed change implementation
  8. Coordinate within GSO teams for change implementation
• DRS/BCP Activities
  1. Participate in all DRS technical walkthrough
  2. Coordinate and arrange for resources from GSO RNM for the Central DR Coordinator to contact
  3. Review the test plan provided by the Central DR Coordinator and provide technical consultations and input if and when necessary
  4. Review the DR steps with the GSO RNM team before the actual DRS implementation
  5. Perform pre and post tasks as well as healthchecks
• Security/Compliancy
  1. Perform password change on all storage related devices (SAN, NAS, BNR) on a monthly basis
  2. Remediate on all issues found with regards to ssh/telnet/login on switches, management servers
  3. Run TD script on all NetApp filers on a monthly basis, and remediate on non compliant assets
  4. Review and amend monthly CSL/KM report on compliancy for GSO before submitting for audit
  5. Controls and governs the security process within GSO (access & logins)
• Documentation/Knowledgebase
  1. Ensures that all GSO related documentations are reviewed and updated periodically
  2. Ensures that the solutions in BestGuide are reviewed and updated periodically
• Asset/Configuration Management
  1. Maintaining the updated asset list for GSO, reviewed periodically
  2. Governing the process of updating the asset list, working closely with OCD-SO team on newly deployed & decommissioned assets

Bachelors degree in related IT field

• Certification
  • NetApp Certified Data Management Administrator
  • Hitachi Data Systems Certified Implementer
  • Cisco Certified Network Associate
  • CommVault Certified Support
  • Symantec Certified Specialist
  • Project Management Professional
  • ITIL v3 Certified
• Required Technical Skills
  • Hands-on with troubleshooting, configuration, administration, provisioning, capacity management & performance analysis on NAS, SAN and BNR related technologies
  • SAN technologies = Hitachi SAN storage comprises of USP, AMS; HP SAN storage comprises of EVA, EMA, MSA;Switches which comprise of Brocade, Cisco;Other SAN storage such as EMC, IBM
  • NAS technologies = NetApp FAS & V-Series, Data ONTAP, disk shelves
  • BNR technologies = Tape Library comprises of Quantum, StorageTek, IBM; Backup & Restore Application such as CommVault, NetVault, NetBackup, Legato, TSM
  • Experience and good in scripting & certain programming languages
  • Experience in operational projects, such as Change & Release Management, Project Management
  • Experience and knowledge in security and compliancy, audit documentations
• Required Behavioral Skills
  • Individual must be familiar with investigative processes when technology related issues are identified
  • Individual is expected to collaborate with other team members in the local teams and global teams as well as coordinate work effectively with vendors.
  • Individual must be comfortable working off office hours (if and when required)
  • Excellent communications, organizational and time management skills
  • Able to work independently and as a team player
  • Able to work well with people, including interfacing with customers, vendors and operation teams
• Desired Technical & Behavioral Skills
  • Knowledge of Windows and UNIX/Linux operating systems
  • Project Management & coordination skills
  • Statistical analysis experience
  • Good analytical & problem solving skills
  • Independent and inquisitive
  • Good communication & presentation skills
  • Thinking out of the box & positive working attitude

This is a remarkable opportunity with superior challenges & career growth.

If this interests you, Please send your CV to to initiate the process.

We regret that only shortlisted candidates will be contacted.

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